Process & Quality Improvement

Process & Quality Improvement

The process and quality improvement services of Isos is focussed in helping our clients attain regional leadership using quality as a service differentiator and performance excellence as the sustainability platform for delivering top-line and bottom-line growth.

The backbone of our approach is standardisation of systems and processes of the healthcare enterprise coupled with building a participative approach to quality assurance within the organisation and data driven continual improvement process.

Our services in the area include:

  • Accreditation & Certification Compliance – NABH, JCI, ACHS, NABL, ISO 9001: 2008
  • Systems and Process Standardisation and Documentation Support
  • Quality Improvement Programs – Facilities, Public Health Systems
  • Organisational Assessment and Strengthening
  • Infection Control
  • Medication Management
  • Patient & Family Involvement in Care Process
  • Audit & Evaluations
  • Education & Training